FAQ

Understanding Our FAQ Section

GENERAL QUESTIONS & RETURNS


Do you offer a Military Discount?
We currently offer a 10% Military Discount to all active Military personnel, veterans and military spouses. Military Discounts apply to full-price merchandise only and cannot be combined with other promotions. Please present your valid, non-expired Military ID by email to receive your merchandise discount.

Can you combine discounts?
Discounts and promo codes cannot be combined with any other promotional offers or discounts. They are valid on full price products only and cannot be applied towards previous purchases or gift cards. All discounts and promo codes are limited to a one-time user per customer. We reserve the right to cancel any order if we detect misuse or abuse of discount codes. Misuse includes, but is not limited to, using multiple discount codes on a single order, creating multiple accounts to use the same discount code, or any other activity that violates our terms of service. The only exception where discount codes can be used with an ongoing promotion is the use of a discount in combination with our free shipping for orders over $100.

Can you use discounts with clearance?
Discounts coupons/discounts cannot be combined with clearance items.

Do you have a rewards program?
No. But we are currently working on one.

Where do I buy an E-Gift Card online?

E-Gift Cards are available for purchase on our E-Gift Card page. Simply select your desired amount and complete your purchase online.

  • E-Gift Cards are delivered electronically to the purchaser’s email immediately after purchase.

  • You can forward the E-Gift Card email to another recipient.

  • E-Gift Cards can be redeemed online.

  • Note: E-Gift Cards are available for immediate use online.

Need help? Contact Customer Service at

912-536-6604


How do I use my E-Gift Card online?

  • Online: At checkout, enter your E-Gift Card code in the section labeled “Gift Card or Discount Code.” The value will be automatically applied to your total.


Can I find out how much is left on my E-Gift Card?
For balance inquiries or questions, please call Customer Service at 912-536-6604, or email us at sales@magnoliacottonco.com.

Do you offer store credit?
Store credits may be issued on returns if that is your preference.

ORDERS & PAYMENTS

What credit cards do you accept?
Magnolia Cotton Co accepts MasterCard, Visa, Discover, and American Express credit and debit cards online. We also accept Paypal, Apple Pay and Amazon Pay.

When will my credit card be charged?
Your card will be charged when your order is placed.

How will I know that my order was accepted?
Once your order has been placed, you should receive an order confirmation by email that includes your order number, items in your order, and total amount to be charged. This email may end up in your spam folder, so be sure to add Palmetto Moon to your “safe” list. If you still have not received your order confirmation email, please give Customer Service as call at 912-536-6604 or email us at sales@magnoliacottonco.com

Can I cancel or change my order once it’s been placed?
In effort to ship your order as quickly as possible, the ability to make edits or cancel your order is not available after a time of 15 minutes has passed.

What happens if my package is lost or stolen in transit?

We offer Route Package Protection to provide our customers with added peace of mind during the shipping process. Route protects your order against loss, theft, or damage during transit.

Why Choose Route?

    • If something happens to your package, Route makes it easy to file a claim and get a replacement or refund quickly.

How It Works:

    • Route protection can be added at checkout for a small fee.
    • If your package is lost, stolen, or damaged in transit, you can file a claim directly with Route for a fast and hassle-free resolution.
    • When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. 
    • To ensure your order is covered in the event of loss, theft, or damage during transit, Route Package Protection must be selected at checkout. If Route is not added, Magnolia Cotton Co is not responsible for lost, stolen, or damaged packages once they leave our facility.

For more info visit Route.com or to file a claim visit claims.route.com


SHIPPING & DELIVERY

When will my order ship?
Orders are typically processed and shipped out within 2-3 business days. Processing time for orders placed Saturday & Sunday will not begin until the following Monday. For more information see our full shipping policy.

How can I check the status of my order?
Once you place an order, you will receive an email confirmation with your order details and an option to “View Your Order.” Once your order has shipped, you will receive another email notification with tracking information. This email may end up in your spam folder, so be sure to add Palmetto Moon to your “safe” list.

Can you ship to an address outside of the U.S.?
At this time, we do not offer shipping outside of the United States.


RETURNS & EXCHANGES

What is your online return policy?

If for any reason you are unsatisfied with your purchase, you may return new and unused items with original tags still attached within 14 days of shipment receipt date for a refund to the credit card account charged, less any shipping fees. All sale items and gift cards are final sale and can not be returned. In order to receive a refund, all merchandise must possess the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; please contact our customer service department for details.Magnolia Cotton Co reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.


How do I initiate a return?
Online purchases are eligible for free Online through our Returns Portal. Once your return is received you will be refunded your original purchase amount, less any Shipping fees, if item(S) arrive to us in New/Unused condition with original tags still attached.

All Mail-In Returns will incur a $5.99 Return Shipping Fee. This fee will be deducted at the time of issuing Refund back to the original payment method. Please be aware that select oversized items will incur an additional Shipping Fee of Up To $8.95 Per Item. All fees will be listed in returns portal. before confirming your return. 

How long does a refund from a return take?
Once your return is received, it will be processed and approved for refund within 2-5 business days. Once item(s) are approved we will process refund the amount of your item(s) less any shipping fees to the original form of payment. Please be aware refunds are posted at the discretion of your financial institution and can take up to 7-10 business days. Please note this is an estimate and final refund posting date varies by financial institution.

Can I exchange items in my order?
The quickest way to exchange your item is via the returns portal and place a new order for the item(s) you would like to exchange for. If additional assistance is needed, please call Customer Service at 912-536-6604 for support.

My order arrived damaged or defective. What do I do?

Did you purchase Route Package Protection?
If your package was lost, stolen, or damaged in transit and you added Route at checkout, file a claim directly at claims.route.com for a fast resolution.

If you did not purchase Route:
Please email sales@magnoliacottonco.com within 5 days of receiving your order. Be sure to include photos of the damaged or defective item(s). Our team will investigate and assist to the best of our ability with a return or replacement.

What is the Purpose of an FAQ?

FAQs serve to answer common questions that customers might have about a product or service. They are designed to provide clarity and quick responses to typical inquiries. By having an FAQ section, we aim to enhance user experience because visitors can find information easily without needing to contact support directly. FAQs address key concerns and help to minimize confusion. This approach saves time for both customers and our support team, making the process more efficient.

How to Use Our FAQ Effectively

Using our FAQ section is simple and intuitive. You can either browse through the list of questions or utilize the search bar for specific inquiries. This user-friendly setup allows you to find answers faster because you can target your search based on your needs. If you don't find the information you're looking for, we encourage you to reach out to our support team for further assistance. Our goal is to ensure that you have all the support necessary.

What Topics Are Covered in the FAQ?

Our FAQ covers a range of topics that are relevant to our products and services. Common areas include payment options, shipping details, return policies, and technical support. We regularly update this section based on customer feedback to ensure that it remains helpful. By addressing prevalent questions, we aim to empower our users with knowledge, making their experience more enjoyable and informed.